Emily K, Philadelphia, PA 03/07/2011 (Yelp)
“After finally admitting to myself that it was time to move on from the neon pink Gucci frames I had chosen at age 14, I headed on over to Innervision - really only because it was near my work, and a place where I had seen glasses for sale. It was that simple. Unfortunately for them, when it comes to big ticket purchases, I am NOT easy to please. Needless to say, though, I was thrilled. They were patient and accommodating while I tried on about 75% of the pairs in the store, totally clueless about what I was actually searching for. Their selection of modern, high-end, boutique (no Gucci or Prada crap here) frames basically blew my mind. They introduced me to Oliver People's and Salt - my now favorite brands. To solidify their A+ customer service status: I picked a pair, brought it home, and then, in my fashion, panicked in a terrifying "oh no wrong choice!!" moment. I brought them back in the next day horribly embarrassed. But after telling them how I felt, they graciously accepted back the frames, re-opened their cases and invited me to continue my seemingly aimless search. In the end, I found the most amazing pair of frames - more expensive, of course - but that have single-lensedly turned my four-eye-fear into four-eye-fever. I regularly stop in for tune-ups and cleanings, which are performed with a delightful level of patience and care, and when it comes time to move on from my People's ain't no ifs ands or buts about it, I'm going to Innervision.”
Kathleen M., Philadelphia, Pa. 2/22/2011 (yelp)